At Velora by Archana, every jewelry piece is crafted with care and precision. We value our customers and strive to ensure you are completely satisfied with your purchase. Please read our refund and return policy carefully.
1. Eligibility for Returns & Exchanges
Returns or exchanges are accepted only in the following cases:
You received a damaged or defective product.
You received the wrong item.
Products must be returned in their original condition, unworn, unused, and with original packaging.
Customized, engraved, or personalized jewelry is non-returnable and non-refundable.
2. Return Process
To initiate a return, please contact us within 7 days of delivery at support@velorabyarchana.com
with your order details and proof (photos of the issue).
Once your request is approved, we will guide you through the return shipping process.
Customers are responsible for return shipping charges unless the product is damaged/incorrect.
3. Refunds
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days, and the amount will be credited to your original payment method.
Shipping charges and COD fees (if applicable) are non-refundable.
4. Exchanges
If you prefer an exchange instead of a refund, we will arrange for a replacement of the same product (subject to availability).
If the product is not available, we will issue a refund as per the above policy.
5. Non-Returnable Items
Gift cards, sale/discounted items, and customized jewelry are not eligible for returns or refunds.
Contact Us
For any queries regarding refunds or returns, please contact us at:
📩 Email: support@velorabyarchana.com